Packaging

 All orders are shipped discreetly by United Parcel Service (UPS) in plain packaging bearing the return address of "FHG, Inc." 

Orders received before 2:00pm CST 

In stock orders placed by 2:00 p.m. Central Standard Time during regular business days (excluding weekends and holidays) will be processed the same day. We ship out of Minneapolis, Minnesota so the timing of your shipment will correspond to your proximity to us. Most shipments will arrive within 5 business days. UPS 2nd Day Air and Next Day Air Saver is also available for orders received prior to 2:00 p.m. during regular business days. 

 

 

 

Shipping Method

Order will ship via United Parcel Service (UPS). Orders to APOs and FPOs will be shipped USPS and may take longer. UPS does not ship to P.O. boxes.  We know how important it is to receive your package in a timely manner. Therefore, we offer three different methods of shipping to accommodate our customers. We generally ship your order from our Minneapolis, Minnesota warehouse within 24 to 48 business hours if the item is in stock. We only ship Monday-Friday, excluding holidays. Please refer to chart below for rates. 

1) UPS Standard Ground 
These orders are usually processed and shipped within 24hrs of the business day we receive them. All UPS ground shipped orders should arrive within three to five business days from the day your order is shipped. Please refer to the map below to determine your ship time. UPS does not ship to P.O. boxes.

2) 2nd-Day Air All
Two Day orders that are received by 2:00 PM CST are usually processed and shipped the same business day we receive them and should arrive two business days from that date. UPS does not ship to P.O. boxes. 

3) Next Day Air Saver
For an additional fee, Fantasy Gifts ® offers a Next Day Saver Shipping option, which is sent via UPS and should arrive at the destination the following day. Next Day Air Saver orders that are received by 2:00 PM Central Standard Time are processed and shipped the same day we receive them and should arrive the following business day. UPS does not ship to P.O. boxes.

4) Will Call (In Store Pick-up) Minnesota locations only
Most items found on the website may be ordered for pickup at a local store. Please note in our “contact” section which store you would like to pick up your merchandise. A confirmation email will be sent out when your items are ready to be picked-up. Please contact us with any questions or concerns. Once you place your order, you will receive an email confirmation. Please wait until you receive the email confirmation before contacting us.

Note: Will call orders placed after office hours cannot be processed until the following business day. Office hours are Monday through Friday 9 am – 5 pm CST. Store pickup is available in Minnesota locations only

Definition of a Business Day 

Fantasy Gifts ® shipping times are based on "business days." Business days include all weekdays (Monday through Friday), but not weekends. For example, Next Day orders placed on a Friday before 2:00pm EST should arrive on the next business day, Monday. Next Day orders placed after 2:00pm CST on Fridays will be processed the next business day, Monday, and arrive the business day after that, Tuesday. 

Shipping Restrictions 

In order to purchase from Fantasy Gifts ®, you must be at least eighteen years of age. At this time Fantasy Gifts ® only ships within the Continental United States. UPS does not ship to P.O. Boxes. All customers are responsible for making sure their purchases comply with their state laws. Alabama customers certify that their purchases are for medical, scientific, educational, legislative, judicial, or law enforcement purposes. We are restricted from shipping explicit (not educational) DVDs and Blu-ray discs to Arkansas, Alabama, Kentucky, Oklahoma, Mississippi, Tennessee and Utah.

 

If you have special delivery concerns such as "do not leave with neighbor" , "deliver to manager's office if no answer", etc...in most cases we will be happy to note it on the package, however, the delivery person makes the final decision about whether or not to leave a package. Each carrier has their own policies and we must abide by them. By requesting unattended delivery, you are accepting full responsibility should the package be stolen when left per your instructions. High value packages will always require a signature for release. Other packages may also require signature. Please contact us before ordering if you have any concern about your ability to sign for a package when it is delivered.

Shipping Prices

Shipping prices are based on current UPS rates from shipper to customer. Shipping charges are figured at checkout. All orders with a total over $75 (before tax) receive free UPS Ground Shipping. Please contact us if you have any questions on shipping.

 

*Sorry, we do not ship outside the Contiguous United States at this time.

Your exact shipping cost is also calculated in your shopping cart when you check out.

Please note!! Our credit card processing system requires that you provide the billing address of your credit card. This is designed to protect us and credit card users from possible fraudulent charges. Therefore, we must verify that your address and zip code match before we ship any item.

Tracking Your Order

As soon as we ship your order, we'll send you an email confirmation that will include your tracking number. If for some reason you do not receive this email, simply email us at customerservice@fantasygifts.com and we'll send you your tracking number. Once you have the number, contact UPS to determine the status of your shipment.

Shipment Exceptions

In the unlikely event that an item you have ordered is currently out of stock at the Fantasy Gifts ® distribution center, we will ship the in-stock portion of your order immediately via your preferred shipment method and the remaining items as soon as they are in stock. In the rare event that the item you ordered is still out of stock after 14 days, we will notify you and give you the option of continuing to wait for your order or cancel your order. 

In the event of an undeliverable shipment, Fantasy Gifts ® will refund the credit card for the amount of the product purchased only. Taxes and shipping charges will still apply. Fantasy Gifts ® is not responsible for refunds or replacement shipments on orders where the shipment tracking confirms delivery. If your shipment tracking number confirms delivery but you have not received your package, please contact your carrier.  For any mail-in orders, personal check orders will not be processed until the check has cleared (Please allow up to ten business days for your check to clear after receipt). Money orders are processed same day they are received.

Don’t see an answer to your question?

You may also call us toll free during business hours (M-F 9am-5pm CST): 877-313-GIFT (4438)